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Issues in your holiday rentals, reported from Telegram

A dripping tap, a blown bulb or toilet paper running out. Your team tells the casflows bot in a message and it's recorded against its property, with a number, photos and a status.

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For professional hosts and property managers

Example of a conversation with the casflows Telegram bot: the evening before, the reminder for the cleaning at Casa del Mar from 11:00, which must be ready before 16:00 because another guest arrives. The next day, the cleaner sends a photo and "The bathroom tap is dripping"; the bot replies that issue #12 has been created and, later, that it has been resolved.

Reports get lost in the chat

A photo in a group chat, a voice message nobody listens to again, a breakdown fixed twice or not at all. Without a record, you don't know what's pending in each flat or who reported it.

How it works

  1. They report it however they like

    Text, photos or a voice note, in any order. Voice is turned into text and the audio isn't kept.

  2. Recorded with its number

    The bot confirms which property and which number (#12), so nobody sends it twice. With several properties, they pick one with a button.

  3. You get notified

    People with access to casflows see it under Issues and, if their Telegram is linked, get a notification with what's wrong and who reported it.

  4. They hear when it's resolved

    When you mark it as resolved, whoever reported it gets a confirmation.

What's included

  • Shopping list with /falta

    The team ticks what's running out (toilet paper, coffee, shower gel…) and you get a list per property. Mark it as restocked once you've bought it.

  • Linked to the cleaning

    If it arrives while a cleaning is open at that property, the issue is linked to it and you can also see it from the calendar.

  • Private photos, kept briefly

    Only people with access to the account see them, and they are deleted 24 hours after the issue is resolved, unless you keep them for a claim.

  • Filters and search

    Open, resolved or all, by property or by issue number.

Frequently asked questions

Does my team need a casflows account to report issues?

No. They just need to have linked their Telegram with the link you send them. They report on the properties assigned to them, or on all of them if you give them access to casflows.

Are voice notes kept?

No. The voice note is turned into text and casflows doesn't keep the audio: only the text stays in the issue.

What if someone works for several hosts?

They pick the property with a button that shows which account it belongs to, and each issue only goes to that account.

Shall we look at it with your properties?

Tell us how many properties you manage and how you work today. We'll reply personally, no strings attached.

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